RENFE Tourist Trains General Terms & Conditions: El Transcantábrico, El Expreso de La Robla & Trenes Turísticos del Norte.
The itineraries may be subject to change due to circumstances beyond the control of the Organizer or to problems that can occur in the normal operation of the rail network on which Trenes Turísticos runs.
In these cases, the Organiser will adopt the most appropriate solutions for continuing the organized trip, with no extra charge to passengers. If passengers continue the journey with the solutions provided by the Organisation, this is understood to signify tacit acceptance of these proposals .
All paymen for Trenes Turísticos de RENFE must be made by bank transfer in euro to the following account :
Banco Sabadell Atlántico
Dirección: Príncipe de Vergara, 125 - 28002 Madrid
Titular: RENFE - Trenes Turísticos
Nº de cuenta.: 0081 0300 6800 0183 1390
I.B.A.N.: ES87 0081 0300 6800 0183 1390
Once the transfer haf been made, it will be sent by email ( email@example.com ) or fax (+34 985 981 710) to RENFE Trenes Turísticos Organization, wich will acknowledge that payment has been made.
Travel agencies or Clients can cancel reservations at any time, and have the right to a refund of the amount that they have paid, except for 15% of the total, wich is charged as a handling and reservation guarantee fee. This fee increases as cancellations are made nearer to the departure date:
Once the reservation has been formalised, appropriate cancellation fees will apply. A deadline of four days for national agencies and seven days for international agencies is set for the receipy by RENFE's Tourist Trains of the deposits each agency must take in order to confirm the bookings, in accordance with the relevant General Booking Conditions. Filure to comply with these deadlines will lead to automatic cancellation of the reservation, and the subsequent fee for expenses.
There will be no cancellation expenses in the first 72 hours or if the client changes from one departure date to another, as long as we are given 30 days' warning and the trip is carried out within the space of a year. If, after changing the reservation, the client cancels it, the expenses will be the 100% of the total. If the date is changed and we are not informed wth 30 days' warning, there will be a penalty of the 15% of the total. See more
RENFE Tourist Trains recommends purchasing travel insurance to cover cancellation expenses through your travel agency or insurance company.
RENFE Trenes Turísticos recommends that passengers take out a travel insurance policy to cover the Cancellation Fee through their travel agent or insurance agent.